{"id":127,"date":"2019-06-25T09:51:56","date_gmt":"2019-06-25T08:51:56","guid":{"rendered":"https:\/\/www.retailsystem.com\/cz\/?page_id=127"},"modified":"2021-07-27T03:28:49","modified_gmt":"2021-07-27T08:28:49","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/www.retailsystem.com\/cz\/features\/customer-service\/","title":{"rendered":"Z\u00e1kaznick\u00e1 podpora"},"content":{"rendered":"\r\n
Z\u016fsta\u0148te se z\u00e1kazn\u00edky v kontaktu<\/h6>\r\n

RetailSystem V\u00e1m pom\u00e1h\u00e1 informovat z\u00e1kazn\u00edka o ka\u017ed\u00e9m kroku jeho objedn\u00e1vky i komplikac\u00edch, pokud nastanou.
Online sledov\u00e1n\u00ed informuje z\u00e1kazn\u00edka od chv\u00edle zad\u00e1n\u00ed objedn\u00e1vky.<\/h4>\r\n

V\u00ddHODY SYST\u00c9MU<\/h6>\r\n

Online sledov\u00e1n\u00ed objedn\u00e1vek<\/h4>\r\n

Online sledov\u00e1n\u00ed objedn\u00e1vek umo\u017e\u0148uje z\u00e1kazn\u00edk\u016fm sledovat stav jejich objedn\u00e1vky. Anal\u00fdza uk\u00e1zala, \u017ee tato funkce m\u016f\u017ee sn\u00ed\u017eit p\u0159\u00edchoz\u00ed hovory s dotazem na \u201ezji\u0161t\u011bn\u00ed stavu objedn\u00e1vek\u201c a\u017e o 55%.<\/p>\r\n

Textov\u00e9 notifikace<\/h4>\r\n

Pomoc\u00ed textov\u00fdch zpr\u00e1v informujte z\u00e1kazn\u00edky o stavu jejich objedn\u00e1vky.<\/p>\r\n

Reklamace<\/h4>\r\n

\u0158e\u0161en\u00ed reklamac\u00ed od za\u010d\u00e1tku a\u017e do konce. Zp\u016fsob \u0159e\u0161en\u00ed reklamace, fotografie po\u0161kozen\u00ed od z\u00e1kazn\u00edk\u016f, korespondenc\u00ed s dodavateli i op\u011btovn\u00e9 objedn\u00e1n\u00ed n\u00e1hradn\u00edho zbo\u017e\u00ed – to v\u0161e je zahrnut\u00e9 v na\u0161em syst\u00e9mu.<\/b><\/p>\r\n

Kompletn\u00ed spr\u00e1va z\u00e1kaznick\u00e9ho portfolia<\/h6>\r\n

Online sledov\u00e1n\u00ed objedn\u00e1vek<\/h4>\r\n

U\u0161et\u0159ete \u010das str\u00e1ven\u00fd p\u0159ij\u00edm\u00e1n\u00edm hovor\u016f od z\u00e1kazn\u00edk\u016f t\u00edm, \u017ee jim umo\u017en\u00edte sledovat stav jejich objedn\u00e1vek.<\/p>\r\n

Komunikace s dodavateli<\/h4>\r\n

Udr\u017eujte kompletn\u00ed historii o objednan\u00e9m, potvrzen\u00e9m i doru\u010den\u00e9m zbo\u017e\u00ed od dodavatel\u016f.<\/p>\r\n

Reklamace<\/h4>\r\n

Sledujte pr\u016fb\u011bh a \u0159e\u0161en\u00ed reklamac\u00ed v r\u00e1mci jednoho syst\u00e9mu.<\/p>\r\n

Reklama\u010dn\u00ed protokol<\/h4>\r\n

Uchov\u00e1vejte \u00fapln\u00e9 informace o \u0159e\u0161en\u00ed reklamac\u00ed, aby Va\u0161i prodejci m\u011bli okam\u017eit\u00fd p\u0159\u00edstup ke v\u0161em informac\u00edm, kter\u00e9 pot\u0159ebuj\u00ed.<\/p>\r\n\r\n\t\t

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Jak za\u010d\u00edt<\/h6>\r\n

1

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Bezplatn\u00e1 konzultace<\/h4>\r\n

Promluvte si s jedn\u00edm z na\u0161ich expert\u016f o va\u0161em podnik\u00e1n\u00ed.<\/h5>\r\n

2

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Uk\u00e1zka syst\u00e9mu<\/strong><\/h5>\r\n
P\u0159edvedeme v\u00e1m uk\u00e1zku syst\u00e9mu a zodpov\u00edme va\u0161e dotazy.<\/h5>\r\n

3

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Nastaven\u00ed syst\u00e9mu<\/strong><\/h5>\r\n
V\u0161e pro v\u00e1s p\u0159iprav\u00edme
(nepot\u0159ebujete nov\u00e1 za\u0159\u00edzen\u00ed).<\/h5>\r\n

4<\/p>\r\n

Jste p\u0159ipraveni!<\/strong><\/h5>\r\n
Pozvedn\u011bte sv\u00e9 podnik\u00e1n\u00ed na zcela novou \u00farove\u0148.<\/h5>\r\n

Abychom v\u00e1m pomohli za\u010d\u00edt, nab\u00edz\u00edme:<\/p>\r\n

Zdigitalizujeme v\u00e1\u0161 prodejn\u00ed katalog<\/h4>\r\n

Zajist\u00edme import va\u0161ich stav\u00e1j\u00edc\u00edch informac\u00ed o z\u00e1kazn\u00edc\u00edch<\/h4>\r\n

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\u0160kolen\u00ed je zahrnut\u00e9 v cen\u011b<\/h4>\r\n

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Bezplatn\u00e1 podpora po celou dobu pou\u017e\u00edv\u00e1n\u00ed<\/h4>\r\n

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Bezplatn\u00e9 nastaven\u00ed syst\u00e9mu<\/h4>\r\n

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Zarezervujte si bezplatnou uk\u00e1zku syst\u00e9mu \u2192<\/h3>\r\n

Zarezervovat uk\u00e1zku<\/a><\/p>\r\n","protected":false},"excerpt":{"rendered":"

Z\u016fsta\u0148te se z\u00e1kazn\u00edky v kontaktu RetailSystem V\u00e1m pom\u00e1h\u00e1 informovat z\u00e1kazn\u00edka o ka\u017ed\u00e9m kroku jeho objedn\u00e1vky i komplikac\u00edch, pokud nastanou.Online sledov\u00e1n\u00ed informuje z\u00e1kazn\u00edka od chv\u00edle zad\u00e1n\u00ed objedn\u00e1vky. V\u00ddHODY SYST\u00c9MU Online sledov\u00e1n\u00ed objedn\u00e1vek Online sledov\u00e1n\u00ed objedn\u00e1vek umo\u017e\u0148uje z\u00e1kazn\u00edk\u016fm sledovat stav jejich objedn\u00e1vky….<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":8,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-127","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nSlu\u017eby z\u00e1kazn\u00edk\u016fm | RetailSystem - Smart Software for Furniture and Mattress Retailers<\/title>\n<meta name=\"description\" content=\"Take a proactive approach to your customer service activities with RetailSystem's customer service and customer support features.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.retailsystem.com\/cz\/features\/customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Slu\u017eby z\u00e1kazn\u00edk\u016fm | RetailSystem - 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