{"id":127,"date":"2019-06-25T09:51:56","date_gmt":"2019-06-25T08:51:56","guid":{"rendered":"https:\/\/www.retailsystem.com\/za\/?page_id=127"},"modified":"2025-04-08T14:21:49","modified_gmt":"2025-04-08T12:21:49","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/www.retailsystem.com\/za\/features\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"\r\n
it’s all about being proactive<\/h6>\r\n

RetailSystem allows you to take a proactive approach, keeping the customer informed every step of the way and handling any issues promptly and efficiently. Keep your customer informed from the moment they place an order with online order tracking<\/h4>\r\n

The Benefits<\/h6>\r\n

Online order tracking<\/h4>\r\n

Online order tracking allows customers to see the status of their order whenever they choose, while you retain control of what they see. Analysis has shown that this can reduce incoming \u2018order chase\u2019 calls by up to 46%, freeing your sales staff to spend more time booking new orders.<\/p>\r\n

Text alerts<\/h4>\r\n

Show exceptional customer service with text alerts that advise customers of the arrival of their goods and confirm delivery slots.<\/p>\r\n

Complaint handling<\/h4>\r\n

Manage issues end-to-end, by recording actions taken by staff, customer photographs of damage, upholsterer reports or supplier correspondence and replacement re-order, while allowing staff access to the information.<\/p>\r\n

full customer service management<\/h6>\r\n

Online order tracking<\/h4>\r\n

Spend less time fielding chase calls from customers by letting them track their orders.<\/p>\r\n

Supplier correspondence<\/h4>\r\n

Maintain a complete and instantly accessible record of correspondence with suppliers.<\/p>\r\n

Replacement ordering<\/h4>\r\n

Accurately track replacements within RetailSystem.<\/p>\r\n

Contact log<\/h4>\r\n

Keep complete customer contact logs so all your staff have instant access to all the information they need.\r\n\t\t

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Testimonials<\/h6>\r\n\t\t\t\t\t\r\n\t\t\t\t\t

“The customer service module on its own makes RetailSystem worth having.”<\/h4>\r\n\t\t\t\t\t
\r\n\t\t\t\t\t\t
Barry Muldoon, Partner at Houseproud Furnishings Ltd<\/h5>\r\n\t\t\t\t\t<\/div>\r\n\r\n\r\n\r\n\t\t\t\t<\/div>\r\n\t\t\t\r\n\t\t<\/div>\r\n\r\n\r\n\t\t<\/p>\r\n
Getting Started<\/h6>\r\n

1

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Let\u2019s Talk<\/strong><\/h5>\r\n
Speak with one of our experts about your needs.<\/h5>\r\n

2

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Try Us Out<\/strong><\/h5>\r\n
Arrange a demo with our industry experts<\/h5>\r\n

3

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Getting Started<\/strong><\/h5>\r\n
We set up your system (no new equipment required.)<\/h5>\r\n

4<\/p>\r\n

Let\u2019s Go!<\/strong><\/h5>\r\n
Take your business to a whole new level.<\/h5>\r\n

Plus, to get you started, we offer:<\/p>\r\n

Free on-boarding of current inventory<\/h4>\r\n

Free on-boarding of customer information<\/h4>\r\n

Free training<\/h4>\r\n

Free ongoing support<\/h4>\r\n

Free product setup<\/h4>\r\n

Book a FREE demonstration today and see how RetailSystem can benefit you and your business<\/h3>\r\n

Book a demo<\/a><\/p>\r\n","protected":false},"excerpt":{"rendered":"

it’s all about being proactive RetailSystem allows you to take a proactive approach, keeping the customer informed every step of the way and handling any issues promptly and efficiently. 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