Customer Service

Keep your customers in the picture every step of the way, with online order tracking, text alerts and complaint handling.

it's all about being proactive

RetailSystem allows you to take a proactive approach, keeping the customer informed every step of the way and handling any issues promptly and efficiently. Keep your customer informed from the moment they place an order with online order tracking

The Benefits

Online order tracking

Online order tracking allows customers to see the status of their order whenever they choose, while you retain control of what they see. Analysis has shown that this can reduce incoming ‘order chase’ calls by up to 46%, freeing your sales staff to spend more time booking new orders.

Text alerts

Show exceptional customer service with text alerts that advise customers of the arrival of their goods and confirm delivery slots.

Complaint handling

Manage issues end-to-end, by recording actions taken by staff, customer photographs of damage, upholsterer reports or supplier correspondence and replacement re-order, while allowing staff access to the information.

full customer service management

Online order tracking

Spend less time fielding chase calls from customers by letting them track their orders.

Supplier correspondence

Maintain a complete and instantly accessible record of correspondence with suppliers.

Replacement ordering

Accurately track replacements within RetailSystem.

Contact log

Keep complete customer contact logs so all your staff have instant access to all the information they need.

Getting Started
1
Let’s Talk
Speak with one of our experts about your needs.
2
Try Us Out
Arrange a demo with our industry experts.
3
Getting Started
We set up your system (no new equipment required).
4
Let’s Go!
Take your business to a whole new level.

Plus, to get you started, we offer:

Free on-boarding of current inventory

Free on-boarding of customer information

Free training

Free ongoing support

Free product setup

Book a FREE demonstration today and see how RetailSystem can benefit you and your business