For smaller businesses, going the extra mile for customers is something that doesn’t go unnoticed. In fact, company’s that offer a far greater customer experience tend to do well, get repeat custom and rave reviews to encourage new customers too….

Creating connections is a great way to boost business and can be a win-win scenario for both partners involved. It is quite common to see other brands in partnership with other stores, especially in the bigger chains. Some concessions of…

If you’re an independent furniture retailer nestled in a town centre, on a high street or somewhere similar, how easy is it for your customers to park? With recent British Retail Consortium footfall data suggesting shoppers entering the high street…

It’s no secret that customer reviews can prove pivotal to the ongoing success of a business. But just how important are they and what platform should your company integrate? Well, this month we talk about just that.  Before we get…

When it comes to Search Engine Optimisation (SEO), there are plenty of tools out there to help crunch numbers, generate content ideas and just make sure a website is running as it should. But where do you start? And do…

Social media is nothing new. With plenty of tips, tricks and strategies out there, the term ‘social media’ has in fact become a bit of minefield. I mean, where do you start? The obvious answer, and sometimes not so, is…

In part one we discussed the importance of Personalized Recommendations. Giving consumers those things that we know they need to get more comfortable with that purchase. Increasing Conversion! Refresher – Retailers must help consumers find the products that are relevant…

Retailers today have a new paradigm. The power of ecommerce to their business. But if you peel back the proverbial onion, digital engagement with consumers has never changed – it is just now imperative! If you look at any current…

We hear it all the time. Communicate. Communicate. Communicate. Over communicate. But with the evolutions of tech and automations, many retailers have lost the human touch of that experience. It has for most, become very operational and process at best….

Are you engaging your staff? Meaning – is your store staff and web staff actively participating and invested in your omnichannel efforts? Go into any physical retailer, find the first salesperson and say, “I have a question about the product…