Retailers need to act like consumers when it comes to setting strategy and expectations for their retail business. Too many fall to old ways or forget about the iPhone they were just shopping on. Check out the latest interview in…

Great RetailSystem + WebSystem article in Interiors Monthly (Part 1 of 2). I field several questions about how retailers view the web and their posturing towards change yesterday and today. “Retailers also need to have dedicated staff or both online…

Google Ads Releases Details Around the $340m Credit for SMBs As a furniture retailer – have you spent on Google Ads: 10 out of the last 12 months in 2019 AND In January and/or February of this year You could…

COVID has brought the eCommerce conversation front and center. No more dancing around it. No more putting it off because it is scary – unknown, not the “way” you operate. Embrace it! As someone that has been part of the…

If it is important to you – you will always find time. Think. So true in our lives. So, now put on the business hat. During a recent conversation with a group of dealers – several made the comment “I…

Another fantastic Vegas Market! As with every market, conversations with great people to digest, reflect on – and act. A hot topic yet again, “How do I “do” online“? Traditional retailers continue to struggle with this, what “it” is –…

A great article in RetailDive! The International Council of Shopping Centers predicts in a recent report that holiday spending will increase 4.9% over last year, totaling $832.3 billion. Overall, shoppers anticipate spending an average of $683, $496 of which will…

Great article the other day by #AnneFlynnWear at #FurnitureToday!  Online is that digital doorway to the physical channel. Maximize it. Consumers also expect price, whether or not an item is in-stock – and if so, where. If a consumer places…

How many retailers’ Facebook pages have you visited recently? How many did you find “worthy” of your visit? Worth your time? For some reason retailers equate “need for social marketing” to “current sale megaphone”. A complete disconnect. Visitor expectations. Ask…

Here is a block from a recent from DigitalCommerce360 (The old internetretailer.com). Early analysis from Internet Retailer show online retail sales in the U.S. crossed $517 billion in 2018, a 15.0% jump compared with 2017. The growth in retail sales…