When it comes to customer communication, the question is, are you responding on all possible levels? Perhaps you are, and that’s great, but perhaps there’s room to take your customer service to the next level. Of course, instore service and…
With the cost of living crisis, energy hikes, supply shortages and ongoing price rises impacting businesses, shoppers and pretty much everyone, this post is all about trying to make the most out of the festive period and spread some shopping…
For smaller businesses, going the extra mile for customers is something that doesn’t go unnoticed. In fact, company’s that offer a far greater customer experience tend to do well, get repeat custom and rave reviews to encourage new customers too….
If you’re an independent furniture retailer nestled in a town centre, on a high street or somewhere similar, how easy is it for your customers to park? With recent British Retail Consortium footfall data suggesting shoppers entering the high street…
It’s no secret that customer reviews can prove pivotal to the ongoing success of a business. But just how important are they and what platform should your company integrate? Well, this month we talk about just that. Before we get…
In part one we discussed the importance of Personalized Recommendations. Giving consumers those things that we know they need to get more comfortable with that purchase. Increasing Conversion! Refresher – Retailers must help consumers find the products that are relevant…
Retailers today have a new paradigm. The power of ecommerce to their business. But if you peel back the proverbial onion, digital engagement with consumers has never changed – it is just now imperative! If you look at any current…
Are you engaging your staff? Meaning – is your store staff and web staff actively participating and invested in your omnichannel efforts? Go into any physical retailer, find the first salesperson and say, “I have a question about the product…
Shop yourself. A statement I use frequently as I’m engaging with retail leaders at all levels. ALL LEVELS. CEO to floor manager to sales associate. When is the last time you personally experienced your “omnichannel experience”? Visit your website and…
High Point Fall Market just wrapped this week, and the buzz was how retailers are gearing up for a phenomenon called revenge shopping this holiday season. This is where consumers make up for lost time with increased spending. Consumers plan…